Palestine Valley Shipping Policy

 

At Palestine Valley, we are committed to delivering your orders safely and on time. Please review our shipping policy to understand how we handle shipping, delivery times, and related matters.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • You will receive an email confirmation once your order has been shipped, including tracking information.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on order weight, destination, and chosen shipping method.

  • Occasionally, promotional free shipping may be offered for qualifying orders.

4. Order Tracking

  • Once your order ships, you will receive a tracking number via email.

  • You can track your package through our carrier’s website.

  • Please allow up to 24 hours for tracking information to update.

5. International Shipping & Customs

  • For international orders, customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

  • Palestine Valley is not responsible for delays caused by customs clearance.

6. Shipping Restrictions

  • Currently, we only ship to the countries listed on our checkout page.

  • Certain products may be restricted or prohibited in some countries due to local laws.

7. Lost or Damaged Orders

  • If your package is lost or arrives damaged, please contact us within 7 days of delivery.

  • We will work with the shipping carrier to resolve the issue and, if necessary, send a replacement.

8. Changes & Cancellations

  • Orders can only be modified or canceled before they have been shipped.

  • Please contact our customer support immediately if you wish to make changes to your order.

Contact Us:
If you have any questions about our shipping policy or need assistance with your order, please contact us at:
Email: info@palestinevalley.com
Phone: 07933885857